Magazine Article | November 1, 2015

A Life Science Manufacturing Executive's Role In Establishing A Quality Culture

Source: Life Science Leader

By Jim Robinson, retired life science executive and serves on the editorial advisory board of Life Science Leader

Creating the appropriate quality culture is arguably the most important element of being a manufacturing leader in the life sciences industry. Yet, reflecting back on my long career, I have not seen a single recipe for doing this, and I don’t profess to have a well-documented approach myself. But, boy, do I have some stories.

IT’S HOW WE WANT PEOPLE TO ACT
Let’s define culture as the behaviors we accept in our company. Expanding this definition, accept can be substituted with tolerate, encourage, demonstrate, and reward. A key corollary of this rule is “who we promote speaks volumes on what we truly value.” The leaders set the tone and manage behaviors that deliver the desired culture.