ARTICLES BY BEN LOCWIN
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“Work Harder” — And Other Ways To Completely Miss The Mark On Quality5/24/2019
Why does “Quality” seem like such a slippery, elusive term? The answer is easy: It’s because the people who claim to know it really don’t. And everyone seems to go along with the rhetoric.
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I Don’t Think The Word “Quality” Means What You Think It Means8/16/2017
The word “quality” is bandied about with reckless abandon across the healthcare, clinical practice, pharmaceutical, and biotech industries. Everyone thinks they understand quality at a deep level, just like everyone thinks they are “better than average” drivers.
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