ARTICLES BY BEN LOCWIN
“Work Harder” — And Other Ways To Completely Miss The Mark On Quality
Why does “Quality” seem like such a slippery, elusive term? The answer is easy: It’s because the people who claim to know it really don’t. And everyone seems to go along with the rhetoric.
I Don’t Think The Word “Quality” Means What You Think It Means
The word “quality” is bandied about with reckless abandon across the healthcare, clinical practice, pharmaceutical, and biotech industries. Everyone thinks they understand quality at a deep level, just like everyone thinks they are “better than average” drivers.