ARTICLES BY JUDY CARMODY
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The 12 Months Of Quality: Tips For Building A Voluntary QA Culture In A 2021 COVID World12/21/2020
As we say goodbye to 2020, the end of which couldn’t come soon enough, it is fitting to look at how to build a voluntary quality culture in our “new normal” work environment.
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“The 12 Months Of Quality:” Tips For Building A Voluntary QA Culture In 201912/26/2018
Rather than 12 days of gifts, here are 12 months of suggestions to assist you in helping your organization bring its quality efforts and programs to the next level. As you think about where you want to be in 2019, consider these thoughts as strategies for building more credibility, cachet, and value around quality.
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7 Steps To Properly Navigate An Event Investigation7/26/2017
All information is good information during an event investigation (EI). It is important that the EI is not performed in a bubble — that it is completed in a safe, blameless environment where the community follows specific steps and procedures, and is focused on finding a root cause of a problem rather than conducting a witch hunt.