Achieving True Patient Centricity Means Shaping The Long-Term Culture Of Change

By Sharon Suchotliff and Hensley Evans

Adopting a patient-centered transformation can generate excitement internally but also uncertainty and anxiety. To achieve the goals of these transformation initiatives, it’s important to navigate the change process with rigor, using evidence-based approaches and integrating behavioral sciences. Below are a few key lessons learned from multiple patient-centric transformations.