Magazine Article | May 1, 2019

CRO Leadership Awards

Source: Life Science Leader

Life Science Leader’s readership of pharmaceutical and biopharmaceutical executives has told us about their struggles in efficiently vetting potential CRO partners. In response to this input, Life Science Leader developed the CRO Leadership Awards.

Based on research from Industry Standard Research’s Contract Research Organization Quality Benchmarking annual online survey, 70 contract research organizations were evaluated on more than 20 different performance metrics. Research participants were recruited from biopharmaceutical companies of all sizes and were screened for decision-making influence and authority when it comes to working with contract research organizations. Respondents evaluate only companies with which they have worked on an outsourced project within the past 18 months. This level of qualification ensures that quality ratings come from actual involvement with a business and that companies identified as leaders are backed by experiential data. CROs have an opportunity to win these awards in up to three groups of outsourcing respondents — Big Pharma, Small Pharma, and Overall (combined Big and Small Pharma).

ISR survey participants were asked to provide an expectation rating for each CRO they have worked with in the past 18 months. Points were then totaled for a combined score for each attribute, and a composite score for each core category was determined. Winning CROs were determined when comparing their overall score vs. the competitive set.

To learn more about ISR’s industry reports and customized research, or to be included in future CRO Quality Benchmarking annual surveys, visit or contact ISR at

See our list of winners for 2019!