2021 CRO Leadership Awards - Winners Lists
Based on research from ISR’s Contract Research Organization Quality Benchmarking annual online surveys, nearly 60 contract research organizations were evaluated on 23 different performance metrics. Respondents only evaluated companies with which they have worked on an outsourced project in the past 18 months.
Respondents answered questions on outsourcing practices and preferences and rated CROs across 23 performance attributes. Points were then totaled for a combined score for each attribute, and a composite score for each core category was determined. Winning CROs were identified when comparing their overall score vs. the competitive set. CROs have an opportunity to win these awards in up to three groups of outsourcing respondents — Big Pharma, Small Pharma, and Overall (combined Big and Small Pharma).
The main attributes for consideration of a CRO Leadership Award in CAPABILITIES are:
- Access to patient populations
- Access to "unique" tests, machines, equipment
- Biostatistics
- Central lab
- Data management
- Investigator recruitment
- Monitoring
- Patient recruitment (Phase II/III)
- Patient/volunteer recruitment (Phase I)
- Speed of site start-up
- Technology for real-time access to data
EXCEEDED CUSTOMER EXPECTATIONS
| OVERALL | BIG PHARMA | SMALL PHARMA |
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The main attributes for consideration of a CRO Leadership Award in COMPATIBILITY are:
- Easy to work with
- Responsiveness
- Timely project communications
CHAMPIONS - companies that scored 1½ standard deviation or more above the weighted average
| OVERALL | BIG PHARMA | SMALL PHARMA |
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EXCEEDED CUSTOMER EXPECTATIONS
| OVERALL | BIG PHARMA | SMALL PHARMA |
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The main attributes for consideration of a CRO Leadership Award in EXPERTISE are:
- Local market/Regulatory knowledge
- Operational excellence
- Scientific knowledge of the Phase I unit's lead investigator
- Study design expertise
- Therapeutic expertise
CHAMPIONS - companies that scored 1½ standard deviation or more above the weighted average
| OVERALL | BIG PHARMA | SMALL PHARMA |
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EXCEEDED CUSTOMER EXPECTATIONS
| OVERALL | BIG PHARMA | SMALL PHARMA |
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The main attributes for consideration of a CRO Leadership Award in QUALITY are:
- Data quality
- Project manager
CHAMPIONS - companies that scored 1½ standard deviation or more above the weighted average
| OVERALL | BIG PHARMA | SMALL PHARMA |
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EXCEEDED CUSTOMER EXPECTATIONS
| OVERALL | BIG PHARMA | SMALL PHARMA |
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The main attributes for consideration of a CRO Leadership Award in RELIABILITY are:
- Meeting overall project timelines
- Operational Excellence
- Staff Turnover
EXCEEDED CUSTOMER EXPECTATIONS
| OVERALL | BIG PHARMA | SMALL PHARMA |
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