By Richard Pops
The COVID-19 pandemic has forced the healthcare system to evolve quickly to meet the urgent needs of patients. One of the most immediate changes has been in the implementation of telemedicine — accessing healthcare professionals remotely, via phone or internet. While these changes have come about due to tragic circumstances, this modernization of the healthcare delivery system should endure beyond COVID-19. Our industry has an opportunity — an obligation really — to harness and improve upon the efforts made over the last few months to formalize a new operating model utilizing all of the clinical, digital, and pharmacological tools at our disposal to raise the standard of care for people well into the future.