By Christopher Ohms
One of the most important customer-facing roles in a contract organization is the project manager. This person’s actions impact both the project and the long-term relationship between the sponsor and the contract organization. To the sponsor, there is an implied expectation that the project manager will be a champion for the project, the voice of the customer, and an ombudsperson for the team. This is not always the case. In this article, we will examine how certain behaviors and actions impact a contractor-sponsor relationship and what a project manager can do to provide the best services possible to the sponsor/client.