A Top 10 Clinical Trial Sponsor's Commitment Drives Global Site Adoption And Process Optimization

After experiencing inconsistency in payment methods across sites and studies, causing confusion and decentralization of payment modality, this global top 10 pharma sponsor was driven by a need for a provider whose core focus was on patient payments with heightened functionality and centrality. As such, they sought after Greenphire’s participant payment solution, ClinCard®.

Although the sponsor did not have a structure in place to support the implementation and usage of Greenphire solutions, Greenphire’s Relationship and Project Management team worked closely with the key sponsor contacts to build out a standard infrastructure and methodology that improved workflow consistency and reduced pain points. The sponsor leveraged Greenphire’s expertise and standardized processes to adapt their payment and reimbursement parameters across their portfolio of studies. In Greenphire’s recent Site Satisfaction Survey, the sponsor users gave an average rating of 8 out of 10 regarding their overall satisfaction with Greenphire, showcasing a significant improvement directly impacted by this collaboration.