Travel And Payment Services In Clinical Trials: A Patient's Journey

Patient travel and payment services have become an essential component of modern clinical trials, supporting participants, caregivers, and research sites while enhancing overall study performance. These services reduce financial and emotional burdens for patients, allowing study teams to focus on care rather than logistics, and contribute to higher recruitment and retention rates.

As adoption grows, the quality and efficiency of these services have become increasingly important. Complex scheduling or requiring patient and site involvement can create unnecessary stress and operational challenges. Block Clinical’s patient concierge service addresses these challenges by offering dedicated coordinators who manage travel and logistics according to trial schedules and individual patient needs.

Best practices in patient travel include a single point of contact fluent in the local language, streamlined registration processes, system-guided service booking within study budgets, integrated communications that protect patient privacy, and access to a growing network of global travel and payment suppliers. Coordinators can efficiently select services, request payments, and track fulfillment, while satisfaction surveys help continuously improve service quality. Centralizing patient travel and payment operations ensures seamless, high-quality support for participants, caregivers, and sites while maintaining cost efficiency and operational consistency across global clinical trials.