Using McKinsey's 7-S Framework To Achieve Quality Culture

By John Turanin

No one needs to tell you not to rob a bank.

What does that have to do with quality culture? We’ll get to that. But first, look closer at why we don’t rob banks.

Even if we weren’t dissuaded by its illegality, multiple factors unite to cause us not to rob banks. It is so contrary to our ethics, careers, methods, resources, skills, and styles, that robbing banks just never crosses our minds. Holistically speaking, the social norm that prevents bank robbing is sustainable; it exists constantly. The forces that compel us not to rob banks constantly exceed those forces which might otherwise cause us to start robbing banks. We may only consciously attribute the cause to its obvious illegality, but all the forces combine as a bulwark against the behavior.